At Winked Studio, we respect your privacy and take care with the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit winkedstudio.com, purchase products, book an appointment, complete a treatment form, enquire about training or communicate with us.

In this policy, “Winked Studio,” “we,” “us” and “our” refer to Winked Studio, based in Etobicoke, Ontario, Canada.

1. Information We Collect

The information we collect depends on how you interact with us.

Contact and communication information
Your name, email address, telephone number and the information you provide through inquiries, emails, messages or social media interactions.

Order and payment information
Billing and shipping addresses, products purchased, order history, payment status and transaction details. Payment providers process the payment information needed to complete your transaction.

Appointment information
Services booked, appointment dates, booking history, preferences and information relevant to providing your service.

Treatment forms
We require consultation or consent forms for brow lamination and waxing services. We collect your responses and consent records to help assess treatment suitability, understand relevant precautions and document the service. Where a form requests health-related information, we treat that information as sensitive and seek appropriate consent.

Training information
Your course interests, experience level, learning goals and information needed to manage registration, participation, course communications and certificates.

Website usage information
Information about your device, browser and interactions with our website, such as pages viewed, referring links, approximate location and cookie or device identifiers. We collect this information through Shopify, Google Analytics and other technologies described below.

We collect information directly from you, automatically through your use of our website, and from providers that support your orders, appointments and communications.

2. How We Use Your Information

We use personal information to:

• Process orders, payments, deliveries, returns and customer inquiries.
• Schedule and manage appointments and send related communications.
• Review treatment forms and provide services with appropriate precautions.
• Manage training inquiries, enrolment, course delivery and student support.
• Send marketing communications when you have consented.
• Understand website usage and improve our products, services and website.
• Manage and measure advertising, subject to applicable consent requirements.
• Detect fraud, protect our business and maintain appropriate records.
• Meet legal obligations and address disputes.

We limit collection and use to information reasonably necessary for the relevant purpose. If we wish to use your information for a materially different purpose, we will explain that purpose and obtain any consent required by law.

3. Appointments and Fresha

We use Fresha to manage appointment bookings.

When you book through Fresha, information relevant to your booking is processed through its platform and made available to us so we can manage your appointment.

Fresha also processes personal information for purposes described in its own privacy notice. For information about its practices and your choices, please review the Fresha Privacy Notice.

For questions about how Winked Studio uses your appointment information, contact us using the details below.

4. Shopify and Online Purchases

Our online store is hosted on Shopify, which provides the platform we use to sell products and manage orders.

Shopify and the payment services involved in your purchase process personal information to operate the store, complete transactions and support functions such as security and fraud prevention.

Where Shopify Network Intelligence and related enhanced services are enabled, Shopify may use information about your interactions with our store together with information from other merchants and Shopify to improve services, personalize experiences and support advertising and measurement.

Learn more in Shopify’s Consumer Privacy Policy. You can also visit Shopify’s Privacy Portal to review available privacy choices and rights.

5. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to support shopping features, remember preferences and understand how visitors use the site.

Google Analytics
We use Google Analytics to understand website traffic and interactions, such as which pages visitors view and how they reach our website. Learn more about how Google uses information from websites that use its services.

Meta advertising
We advertise through Meta platforms, including Facebook and Instagram. Meta processes information about interactions with its platforms and advertisements under its own privacy policy.

Where website advertising tools, such as the Meta Pixel or Conversions API, are enabled, website activity and identifiers may also be shared with Meta to measure advertising performance and support relevant advertising, subject to applicable consent requirements.

You can review Meta’s practices and available controls in the Meta Privacy Policy.

Your cookie choices
Where consent is required, we request it before using non-essential analytics or advertising technologies. You can manage available preferences through the website’s cookie controls and your browser settings. Blocking certain cookies may affect website functionality.

Browser cookie settings do not necessarily control all information shared through server-based advertising tools.

6. Marketing Communications

If you subscribe or otherwise consent, we may send emails or text messages about products, studio news, offers or training.

You can withdraw your marketing consent at any time by using the unsubscribe instructions in a message or contacting info@winkedstudio.com.

Unsubscribing from marketing does not prevent us from sending necessary communications about an existing order, appointment or training registration.

7. When We Share Information

We do not sell or rent your personal information in exchange for money.

We may share relevant information with providers that help us operate our business, including:

• Shopify and payment service providers.
• Fresha and appointment-related service providers.
• Shipping and delivery companies.
• Email and communication providers.
• Google Analytics and advertising providers, as described above.
• Professional advisers where necessary for accounting, legal or business purposes.

We may also disclose information where required or permitted by law, including to respond to lawful requests, prevent fraud or protect legal rights.

Some analytics or advertising disclosures may be considered “sharing,” “targeted advertising” or a “sale” under certain privacy laws, even when no money is exchanged. Where applicable, we provide the choices required by those laws.

8. Where Information Is Processed

Our service providers may store or process information outside Ontario or Canada.

Information processed in another country may be subject to that country’s laws and lawful access by courts, law enforcement or other authorities.

We remain responsible for personal information under our control and take reasonable steps to require appropriate protection when providers process it on our behalf.

9. Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, meeting legal obligations and resolving disputes.

Retention periods depend on the type of record and the applicable requirements. When information is no longer needed, we take reasonable steps to securely delete, destroy or anonymize it.

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. Access is limited to people and providers who need it for authorized purposes.

No method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your Privacy Choices and Rights

Subject to applicable law, you may:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to certain uses or disclosures.
• Ask us to delete information we no longer need.
• Raise a concern about how your information is handled.

Deletion and withdrawal requests may be subject to legal or contractual restrictions. For example, we may need to retain certain transaction or service records. Withdrawing information necessary to provide a service may affect our ability to offer that service; we will explain any relevant consequences.

To make a request, email info@winkedstudio.com. We may need to verify your identity before providing or changing personal information.

We respond within applicable legal time limits. You may also raise concerns with the Office of the Privacy Commissioner of Canada or another applicable privacy authority.

11. Children’s Privacy

Our website and online offerings are not directed to children under 16, and we do not knowingly collect their personal information through the website.

If you believe a child under 16 has provided personal information to us, please contact us so we can review the circumstances and take appropriate steps.

12. Changes to This Policy

We may update this policy to reflect changes to our business, technology or legal requirements.

The latest version will appear on this page with an updated date. Where required, we will provide additional notice or obtain consent before making material changes to how we use personal information.

13. Contact Us

For privacy questions, requests or concerns, please contact:

Winked Studio — Privacy Enquiries
Etobicoke, Ontario, Canada
Email: info@winkedstudio.com
Phone: 647-780-3313
Website: winkedstudio.com